We can create portraits for any animal, no matter the breed or species. Our artists are skilled at working with all kinds of animals.

Yes, we can include up to 4 pets in a portrait. If you'd like more than 4 pets, just
reach out to our support team on WhatsApp.

1. For best results, upload fully front-facing images showing your pet's details clearly!
2. Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pet’s face.
3. Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.

We offer four frame options to match your design style: Black, White, Walnut, Premium golden frame for a luxurious look, we recommend the Premium Golden frame.

We offer the following sizes:

• Small: 20x30 cm (8x12 inches)
• Medium: 30x45 cm (12x18 inches)
• Large: 40x60 cm (16x24 inches)
• X-Large: 60x80 cm (24x32 inches)

Yes, we’re happy to help with changes to your pet portrait order! Please email us at petsmasterpiecejo@gmail.com within 30 minutes of placing your order.

After 30 minutes, most changes (including address updates) may not be possible. Keep in mind that some changes may cause shipping delays.

Yes, you will get a preview for the artwork and request changes before it’s printed. We’ll inform you when your design is ready.

Yes, you can choose the background color for your portrait. If you have a very dark pet and are worried about it blending into a black background, just let us know in the notes, and we’ll adjust it for you!

• Artwork creation: Your artwork will be ready in 1-2 working days after placing your order.
• Printing and shipping: After you approve the artwork, we’ll print and ship your order within 3-5 more days.

Delivery times:

• International orders: Parcels take 3-5 days to arrive after shipping.
• Middle East: Shipping starts at $26.
• Rest of the world: Shipping starts at $34.

Note: Delivery times may be longer during busy seasonal periods. All orders come with tracking.

Yes, all items in your order will be shipped together in one package for safe delivery.

Yes, we ship worldwide, and all orders come with tracking, no matter the destination.

We accept all major debit and credit cards, including Visa ( Apply Pay), Mastercard, and American Express.

Please note: We do not accept cash payments.

Currently, we offer support through WhatsApp or email. For the quickest assistance, we recommend using live chat on WhatsApp.